How do I contact Divaful Beauty?
If you need any assistance or have any questions about your order please contact us directly at email@example.com and a member of our Diva Team will get back to you ASAP.
Do you have a store?
Divaful Beauty is online store only.
Are your products genuine?
Yes! Divaful Beauty is an official stockist of all the brands we carry
How much is shipping?
- Free standard shipping on all Australian orders over $20
- Free express shipping for Australian orders over $50
All orders under $20 come with a $8.95 Regular shipping fee & Express orders under $50 come with a $10.00 shipping fee
All shipping Within Australia comes with tracking and Australia Post Insurance cover
When will I receive my order?
Orders processed before 2pm AEST will be shipped out the same day.
Orders placed after 2pm will be shipped out the next business day.
Orders placed on a weekend will be shipped out Monday morning.
During high peak holiday and sales periods please allow an additional 24- 48 hours order processing time.
Australia post Express post with tracking 1-3 business days.
Australia post shipping times may vary during high volume times such as Christmas/new year.
Can I track my order?
Yes all orders have Australia post tracking your tracking number will be provided to you once your order has be processed.
Do you ship internationally?
Yes! we now ship to New Zealand and the USA!
What are your payment methods?
We accept all major credit/debit cards, PayPal and Afterpay and Lay Buy
Do I have to sign up to PayPal to use it?
No. You can check out as a guest through PayPal.
Do you accept returns?
Unfortunately, we do not accept returns for change of mind of makeup, makeup tools or brushes due to hygiene reasons please see our returns policy page for more info.
My package is faulty or I received the wrong order
Please contact us immediately at firstname.lastname@example.org ASAP and a member of the Diva Team will help you sort this out.
The colour of the product looks slightly different on my computer or phone.
The appearance of different shades may vary depending what screen or device you are using we recommend looking at various source images and video reviews of the product online to help you make the right decision.